Bookit.kg - Limited Liability Company "Bookit". A User is an individual with full legal capacity, who has reached the age of 18, and who has the legal right to enter into contractual relationships with Bookit, including placing an Order or booking services on the bookit.kg website, or stated as the recipient of the service, or otherwise using the services purchased on the bookit.kg website, exclusively for personal, domestic and other needs not related to carrying out entrepreneurial activities.
The website - the Bookit.kg website on the internet, located at bookit.kg, where the User places the Order.
Order - a properly made request by the User to receive services selected on the Website.
An electronic passenger ticket is a document used to certify a passenger transport contract, in which the information about the passenger's transportation is presented in an electronic-digital form. It is provided to the passenger in the form of an electronic ticket itinerary receipt.
User account is a personal account of the User on Bookit.kg, to which funds are credited in case of a return or the User's refusal from the Order previously paid by him. The mentioned funds can be used as a prepayment for the User's subsequent Orders on Bookit.kg or returned to the User in the manner provided by this Agreement.
The reservation system is an information system that contains information about the schedule of flights, the availability of seats on flights, airline tariffs and their application rules, as well as other terms of the services offered. The specified information is posted on the bookit.kg website in full accordance with how it is presented in the reservation systems by the direct suppliers of these services (airlines) or their authorized representatives. The information in the reservation system can be changed or supplemented at any time, for this reason, the User is advised to use the reservation system in an "as is" mode. The operator is an employee of Bookit.kg, who processes User Orders that require individual "manual" processing.
1.1. By ordering services through Bookit.kg, the User agrees to the terms of the Public Offer Agreement (hereinafter - the Agreement), set out below. Bookit.kg provides the User with services for providing information contained in the Booking System and booking services of third parties (airlines) for air transportation in accordance with the parameters set by the User (date, time, route, number of passengers and other transportation conditions), as well as for arranging the procedure for the return of airline tickets according to the corresponding application of the User.
1.2. This Agreement, as well as the information about services provided on the Site, constitute a public offer.
1.3. The relations between the User and Bookit.kg are governed by the provisions of the current legislation of the Kyrgyz Republic. Services booked by the User for air transportation from third parties are regulated by the rules of the respective carrier and the applicable tariff. Tariffs for international destinations, which are non-refundable in case of passenger refusal from transportation, are regulated by international norms in the field of air transportation and the rules established by the respective carrier. Therefore, the user undertakes to familiarize himself with the tariff rules provided by Bookit.kg when booking the selected air ticket.
1.4. All contracts for air transport services, the information about which is posted on the Site, are concluded by the User directly with the persons providing these services, i.e. Carriers. The air transportation contract concluded by the User with the Carrier is certified by the Electronic passenger ticket.
1.5. Bookit.kg reserves the right to make changes to this Agreement, therefore the User agrees to independently monitor changes to the Agreement regularly.
1.6. The User agrees to this Agreement by marking a "checkmark" in the "I accept the terms of the Public Offer Agreement" column at the final stage of placing the Order on the Site. In agreeing to the terms of this Agreement, the User confirms his legal and operational capacity, financial solvency, and acknowledges responsibility for obligations placed on him as a result of concluding this Agreement. The user confirms the accuracy of his personal data, as well as the data of passengers, and assumes full responsibility for their accuracy, completeness, and authenticity.
1.7 The user assumes all possible commercial risks (placing a new order, changing tariffs, refunding money, etc.), related to their actions in admitting errors, inaccuracies in providing the data requested by Bookit.kg.
2.1. To place an Order, the User needs to register on the Website, providing an email address for registration. If the User is not registered on the Website, Bookit.kg registers the User independently, directly when the User places an Order. Registration is carried out to the email address specified by the User in the relevant field, which will be used as a login to the User's personal account on the Website. In this case, a password to the personal account on the Website is sent to the email address provided by the User.
2.2. Bookit.kg is not responsible for the accuracy and correctness of the information provided by the User during registration.
2.3 The User agrees not to disclose to third parties the login and password specified during registration. In case the User has suspicions about the security of his/her login and password or the possibility of their unauthorized use by third parties, the User agrees to immediately notify Bookit.kg about this by sending an email to [email protected] or through the feedback form located on the Site.
2.4. All communication between the Parties regarding the User’s Order and the fulfillment of their other obligations under this agreement is carried out through email, the address of which was provided by the User during registration. In this regard, the User undertakes to regularly, until the moment of use of the ticket purchased on the Site, independently monitor the status of their Order, including checking their email for information about possible changes, and if necessary, contact Bookit.kg for information by phone listed on the Site or through the feedback form posted on the Site. The User is responsible for any consequences arising from the User’s lack of information about any changes in the Order due to reasons beyond Bookit.kg's control (cancellation or transfer of the flight, delay in payment of the Order by the User's bank, change of tariffs, etc.), provided that Bookit.kg complies with the procedure for notifying the User about any changes in the Order.
3.1. The order is placed by the User independently on the Site. For one passenger with the same parameters (date, route, airline, flight), only one order should be made to avoid a “double” booking in the system, which is prohibited by airlines. Airlines reserve the right to withdraw seats, cancel bookings, and refuse to carry passengers who have allowed a "double" booking in the system at their discretion. Bookit.kg has the right to cancel one or both of such bookings upon their discovery and is not liable for any consequences related to the user making more than one order for the same passenger with the same parameters, including if at the time of creating a repeated booking, the originally created booking was not paid for by the User.
3.2. The User becomes familiar with all the terms of the Order during the booking process. If any terms of the Order, including cancellation, return, or adding any changes to the placed Order, are unclear to the User, he/she should clarify the necessary information with the Operator.
3.3. When placing an Order, the User must fill in all the fields specified in the Booking System as "mandatory" for completion.
3.4. Orders made by the User are final and subject to automated processing in the Bookit.kg data processing system. By making payment for the Order, the User confirms their agreement with this Offer Contract, as well as consent with all details of their trip, including flight dates, departure time, arrival, transfer, passenger details, and service class. After the User has paid for the Order, electronic flight tickets for the booked transportation services are automatically generated in the booking system or issued by the Bookit.kg Operator in the booking system. Tickets issued in either of these ways are placed in the User's personal account on the website, and also sent to the email address provided during registration. In some cases, the issuance of airline tickets takes place within 6 hours from the moment the Order is paid. In case of untimely receipt of information about the User's Order payment to Bookit.kg, cancellation of the reservation by the airline, or for other reasons beyond Bookit.kg's control, the User's Order is canceled and may be restored by processing it by the Bookit.kg Operator, who considers such Orders in a queue.
3.5 Changing the personal data of any passenger in a pre-booked and paid Order leads to the invalidation of the agreed tariffs in the Order, and is only possible by returning such a plane ticket, with the retention of penalty sanctions provided by the tariff, and making a new Order. Thus, the User assumes all possible commercial risks (making a new Order, changing the tariff, changing the cost of the plane ticket, refunding the money, etc.), associated with their actions for making mistakes, inaccuracies in the provision of the requested Bookit.kg data when placing the Order.
4.1. The cost of the Order is determined when placing the Order and includes the cost of transportation by the airline ticket set by the Airline and the service fee of Bookit.kg for providing services for booking and issuing airline tickets. The cost of the Order is set in soms. The cost may be changed by the Airline unilaterally.
The cost of the Order is indicated on the Website online and can be changed unilaterally by the airline. In case of errors in specifying the cost of the Order, which occurred in the booking system regardless of the actions of Bookit.kg, Bookit.kg informs the User at the first opportunity in accordance with clause 2.4. of this Agreement. The User may choose to confirm the Order at the corrected cost or cancel the Order. If it is impossible to contact the User within 24 hours by the method specified in clause 2.4. of this Agreement, it is considered that the User did not agree with the changes in the price, due to which this Order is canceled.
If the Order annulled in accordance with this point was paid for, Bookit.kg transfers the money paid for the Order to the User's account, from which it can be subsequently returned upon written request.
4.2. The payment deadline (time-limit) for the Order is indicated on the Website when placing the Order, and also in the service letter sent by Bookit.kg to the User with the Order status "Order received". If the specified payment deadline is overdue or if payment is received after the expiration of this period, the Order placed by the User is annulled. An order paid after the expiration of the established payment period can be restored by the Bookit.kg Operator if there is a flight ticket in the booking system corresponding to all parameters (route, dates, flight, tariff, price and other conditions) of the belatedly paid and canceled order. To do this, the User needs to contact Bookit.kg with the appropriate request through the feedback form, or by phone.
4.3. The methods of payment for the Order are indicated on the Website.
4.4. Bookit.kg reserves the right to charge the User additional service fees - for services related to the booking and processing of electronic tickets, as well as for processing the return and exchange procedure of a previously issued ticket. The presence and size of these fees depend on the conditions provided by the carrier. The service fee for ticket issuance is included in the Order's price, and in case of voluntary ticket return by the User, it is non-refundable. The service fee for the return of the flight ticket is set by Bookit.kg unilaterally, the exact amount should be clarified with the Operator on the day of arranging the return.
4.5. Features of paying for the Order using bank cards:
4.5.1. Operations with bank cards are carried out by the cardholder or a person authorized by them.
4.5.2. The procedure for payment with bank cards is indicated on the Website.
4.5.3. Authorization of operations by bank cards is carried out by the payment system through which the payment transaction is made. If the payment system has reason to believe that the operation is fraudulent, the system has the right to refuse to carry out the operation.
4.5.4. In order to avoid cases of various kinds of improper use of bank cards for payment, all Orders placed on the Site and paid for by a bank card are checked by Bookit.kg. According to the rules of international payment systems, in order to verify the identity of the card owner and his authority to use the card, the User who has placed such an Order must, upon request from the Operator, provide two pages of the bank card owner's passport - a spread with a photograph, as well as a copy of the bank card from both sides (the card number must be hidden, except for the last four digits) by email in the form of scanned copies. If the User does not provide the requested documents within the time frame specified in the Bookit.kg request, or if there are doubts about their authenticity, Bookit.kg reserves the right to cancel the Order without explanation. The cost of the Order is returned to the card owner's card with a
5.1. All conditions of the Order, including: making any changes to the issued Orders (electronic air tickets), refusal of air transportation services, return of a plane ticket, as well as other conditions for the provision of air transportation services, are regulated by the airline's established fare rules for this service, the offer agreement for air transportation with the corresponding airline, this agreement, the current Russian Federation legislation, and applicable international laws.
5.2. Modification of the booked and paid Order is carried out in accordance with the procedures set forth in the "Ticket Exchange Rules" section, which is an integral part of this Agreement. The air ticket purchased by the User for a "round-trip", or a ticket in any direction with a transfer, or an air ticket for a complex route with several destinations, including a ground segment, is a single ticket consisting of several flight segments. Changing individual destinations on such a ticket, in the absence of permission for such a change from the Airline, entails the cancellation of the Order and the issuance of a new one for the selected route. As a general rule, not using one of the flight segments of such a ticket leads to the cancellation of all subsequent flight segments by the airline. To clarify the possibility of separate use of flight segments of a round-trip ticket, or another type of ticket mentioned in this clause (in case of being late for a flight and other similar situations), the passenger is required to contact the airline providing transportation services in the chosen direction.
5.3. In the event that the User, for whatever reasons, wants to cancel the Order, they can: - to carry out the cancellation of an unpaid Order on the Website in the "My Orders" section; - To initiate a return of the paid Order, you need to submit an appropriate application from your personal account in accordance with the procedure specified in the "Ticket Refund Rules" section, which is an integral part of this Agreement. If the User does not have the ability to initiate a return from the personal account (for example, due to lack of internet access, etc.), the User should contact the Operator by phone to clarify the possibility of verbally cancelling the Order/tickets and, if such a possibility is confirmed, cancel the Order/cancel the tickets/release the seats.
5.4. The order is considered cancelled by Bookit.kg after it has been assigned the status "Cancelled" in the Bookit.kg system. The ticket refund is made in the manner provided for in the "Air Ticket Refund Rules" section, which is an integral part of this Agreement.
5.5. In case the User cancels a paid Order, the payment for which was received by Bookit.kg, the cost of the cancelled Order, deducted by the actual expenses of Bookit.kg, is transferred to the User to the details specified in the refund request after receiving the appropriate permission from the airline company. Actual expenses mean expenses incurred by Bookit.kg for the purpose of arranging the execution of the User's Order for booking airline tickets, including penalties withheld by carriers and other persons providing ticketing services, as well as a service fee charged by Bookit.kg for providing services.
5.6. The funds are to be returned to the User in accordance with the procedures outlined in the "Ticket Refund Rules" section, which is an integral part of this Agreement. The User's funds credited to his/her User account may be used by the User to pay for subsequent Orders or returned to the User according to the details provided by the User in the corresponding application.
5.7. More detailed information about the conditions for canceling the Order and refunding money is contained in the section "Air Ticket Refund Policy", which is an integral part of this Agreement.
6.1. Guarantees and Liability of Bookit.kg.
6.1.1. Bookit.kg is not liable to the User in case of full or partial inoperability of the system and its components for any length of time, as well as in the absence of the User's ability to access the system or bear any indirect or direct costs in relation to these circumstances. All offers, prices, and terms of sale may be: changed without notifying the User, limited in time, availability of places, and terms of pre-order, travel dates, terms of minimum or maximum stay at the destination, factors of weekends and holidays, seasonal price fluctuations, waiting lists, and strikes and temporary inoperability of booking systems and/or are subject to other changes, terms, and restrictions.
6.1.2. Bookit.kg is not responsible for adverse consequences and losses arising from events and circumstances beyond its area of competence, as well as for the actions (inaction) of third parties, namely:
— in case of impossibility of fulfilling committed obligations due to untruthfulness, insufficiency or untimeliness of information and documents provided by the User, or violation by the User of the terms of this Agreement or the requirements for documents;
— for the actions of carriers (changes, cancellations, rescheduling, delays in departure of flights, trains, buses and other modes of transport, changing ticket prices, removing rates from sale, cancellation of unpaid or paid reservations), for the safety, loss, or damage of baggage, cargo, valuables and passengers' documents throughout their entire journey. In these cases, the responsibility lies with the air carriers in accordance with international rules and the current legislation of the Kyrgyz Republic. Claims by passengers are handled by the carriers based on the legislation of the Kyrgyz Republic and the rules for international transport;
- for the actions of customs and immigration authorities;
— for the restriction of a passenger's right to leave the Kyrgyz Republic or any other point of departure by the competent authorities of the respective country;
— for the actions of foreign states' consulates, including delay, refusal or change in terms of issuance of entry visas;
- for the consequences of the passenger's violation of customs and border formalities, rules of travel and baggage transportation, as well as violation of special behavior rules in the country of temporary stay;
— for the absence of travel documents obtained from Bookit.kg by the passenger;
- for passengers not showing up or being late for flight check-in;
— for passengers not adhering to the onboard behavior rules set by the carrier;
- for the lack of duly processed foreign passports by the passengers at the time of the trip, appropriate documents regulating the issues of departure of minors under the age of 18;
- for the authenticity and proper arrangement of the passenger's documents (the accuracy of the information contained in them).
6.2. The user (passenger) confirms and guarantees that he/she is familiar with and agrees to:
- with the requirements for the preparation and presence of documents required for travel, and assumes all responsibility for preparing all necessary documents for the trip. The passenger should independently familiarize themselves with and comply with all requirements of the country to which they are traveling, including requirements for the processing of documents necessary when leaving and arriving, the need for visas, purchasing a return ticket when entering a visa-free country for citizens of a country that has an appropriate agreement with the KR, or compliance with other necessary entry requirements (the presence of medical insurance for those traveling abroad, proof of sufficient funds, etc.), the need to process other documents for the departure of minors under 18, animals, permits for the export of weapons, art treasures and other permits and agreements. Bookit.kg does not take responsibility for the passenger's ignorance or non-compliance with these requirements
- with the conditions of applying the carriers' tariffs, including the conditions of return and exchange of tickets, as well as the conditions of performing connecting flights by carriers, in case of issuing a ticket with a transfer (time enough for making a transfer, arranging transit visas and so on);
- according to the requirements for foreign passports and other official documents, including the remaining validity period of the foreign passport needed for obtaining a visa and entering the country of stay
— about the features and rules of the border (customs) control (regime) of the Kyrgyz Republic and foreign countries;
- about the obligation to comply with customs and border regulations;
- about the fact that passengers themselves bear full responsibility for the validity of foreign passports, consent for the departure of minor children and other necessary documents for border crossing, as well as for the accuracy of the information contained in these documents;
- about the fact that the deportation of a passenger with invalid entry or exit documents is carried out exclusively at the passenger's expense. The passenger is obliged to independently obtain the necessary information about the deportation procedure at the consulate of the relevant country.
6.3. Parties are released from liability for improper performance or non-performance of obligations under this Agreement in case of the occurrence of force majeure circumstances, which include the following events: fire, epidemic, earthquake, terrorist act, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any nature, strikes, introduction of emergency or martial law, embargo, changes in legislation of the KR or the country of residence or transit, actions of customs and sanitary control authorities, cancellation of bus, ferry and other transport services, taxi routes, traffic on roads, issuance by the authorities of regulations, which resulted in the impossibility of proper performance by the Parties of their obligations and other circumstances that the parties cannot influence and prevent.
6.4. Upon occurrence (and cessation) of the circumstances specified in point 6.3. of this contract, the Party for whom it has become impossible to fulfill its obligations under this contract is obliged to immediately notify the other Party. Failure to give notice or late notification of these circumstances deprives the Party of the right to refer to these circumstances and does not release it from responsibility under this contract. The term of performance of obligations by the Parties under this contract is postponed proportionally to the time during which these circumstances will last. If the circumstances last for more than 14 (fourteen) days, each of the Parties has the right to refuse to fulfill obligations under this contract. The presence of these circumstances is confirmed by appropriate decisions of the territorial authorities of state power, local self-government bodies, taken by them in accordance with republican laws.
6.5. Upon the occurrence of the mentioned circumstances, the Parties have the right to demand the termination of the contract through legal proceedings.
7.1. All textual information and graphic images located on the Site are the property of Bookit.kg and/or its contractors.
7.2. Reprinting, reproduction in any form, distribution, including translation, of any materials from the Website is only possible with the written permission of Bookit.kg.
7.3. When using documents and related graphic images located on the Site, the following requirements must be observed:
- Indicate that the copyright belongs to Bookit.kg;
- When reprinting materials, refer to the Site as the source of publication, and indicate other sources of information mentioned in the material. If the materials are posted on the Internet, a link to the Site should be provided
- The documents and associated graphic images located on the Site may only be used for informational, non-commercial or personal purposes;
- No documents and related graphic images placed on the Site should be altered in any way
- No graphic images located on the Site should be used separately from the accompanying text.
7.4. The documents and associated graphic images located on the Site may contain inaccuracies or typographical errors. The information on the Site is updated periodically by Bookit.kg.
8.1. User's Provision of Information:
8.1.1. When registering on the Site, the User provides the following information: Last name, First name, gender, date of birth, phone number, email address, password for accessing the Personal Account on the Site.
8.2. By providing their personal data when registering on the site, the User agrees to their processing by Bookit.kg, including for the purposes of promoting Bookit.kg services.
8.2.1. If a User does not want their personal data to be processed, they should contact the Bookit.kg Customer Service through the Feedback form on the Website. In this case, all information received from the User (including login and password) will be removed from the Bookit.kg user base and the User will lose the opportunity to place Orders on the Website.
8.3. Use of information provided by the User and received by Bookit.kg.
8.3.1 Bookit.kg uses information:
- for user registration on the website;
- to fulfil our obligations to the User;
- for evaluation and analysis of the Site's performance;
- to determine the winner in the promotions held by Bookit.kg;
- to participate in the bonus programs of Bookit.kg and airlines.
8.3.2. Bookit.kg reserves the right to send promotional and information messages to the User with the User's consent, which can be obtained by Bookit.kg by having the User mark the appropriate box. The User has the right to refuse receiving such messages by changing the settings in their personal account on the Site.
8.4. Disclosure of information obtained by Bookit.kg:
8.4.1. Bookit.kg commits not to disclose the information received from the User. It is not considered a breach for Bookit.kg to provide the user's personal data and relevant information to carriers, agents, and third parties acting under a contract with Bookit.kg to fulfil its obligations to the User.
8.4.2. It is not considered a breach of obligations to disclose information in accordance with justified and applicable legal requirements.
8.5. Bookit.kg receives information about the IP address of the site visitor. This information is not used to establish the identity of the visitor.
8.6. Bookit.kg is not responsible for the information provided by the User on the Site in a publicly accessible form.
9.1. The relationships between the User and Bookit.kg are governed by the laws of the Kyrgyz Republic.
9.2. If the User has any questions, they should contact the Bookit.kg Customer Service by phone, indicated on the Website, or through the Feedback form on the Website. In case the User has complaints directly about the quality of Bookit.kg's work, the User submits a written claim within no more than 20 (Twenty) days from the moment the cause of the dispute arose. Within 10 (Ten) days Bookit.kg considers the claim and sends the User a reasoned response. All the emerging disputes the Parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the court at the location of Bookit.kg.
9.3. The invalidation of any provision of this Agreement by a court does not entail the invalidity of the remaining provisions.
I accept the terms of the Agreement and confirm the final amount to be paid, including all taxes and fees.
Limited Liability Company "Bukit"
Kyrgyz Republic, Bishkek city,
720010, Block M. Guardia 41, Apt 44
Kyrgyz Republic, Bishkek city,
720000, Kulatova Street 21
Branch of JSC "Optima Bank" in Bishkek No. 1
CEO Evgeny Anatolievich Bystrov
Read the public offer agreement between the user and Bukit LLC. Here you will find general rules, terms for placing an order, terms of payment and order changes, guarantees and responsibilities of the parties and other conditions.