Questions and answers about air tickets

Enter cities, dates, and passengers. Select a flight, check baggage and fare rules, fill in passenger information, and pay for your order. After checkout, the ticket number and itinerary receipt will appear in your order and be sent to your email address.

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Typically, the passenger's last and first name, date of birth, gender, citizenship, document type and number, expiration date, and contact information are required. Enter the name exactly as it appears on the document the passenger will be traveling with. For international flights, this information is usually entered in Latin characters.

An airline ticket confirms the contract of carriage between the passenger and the airline. An electronic ticket is stored as a record in the carrier's system, while an itinerary receipt contains the ticket number, route, dates, and passenger information. An identity document is required for check-in, but it's best to keep the receipt.

The class of service determines the seating arrangement, service level, meals, baggage allowance, and available services. Economy class typically offers a basic flight experience, business class offers more space and priority service, and first class is available on select flights and offers the highest level of comfort. The specific service package is determined by the airline.

A booking class is a letter code within a class of service. It's associated with the price and fare rules, including exchanges, refunds, mileage accrual, and seat availability. Two passengers in the same cabin may have different ticket conditions, so be sure to check your specific fare.

Compare nearby dates, direct flights and options with transfers, as well as different airports within the same city. For popular dates, it's helpful to book tickets in advance. Compare not only the price but also baggage allowance, seat selection, exchanges, and refunds.

You don't need to register to search for flights and view prices. When booking, please provide a valid email address and phone number: these are used to submit your order, itinerary receipt, and important travel notifications.

Available payment methods depend on the website, currency, and order type. During the payment process, the system will display suitable options and the final payment amount before confirming the payment.

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A charge doesn't always mean a ticket has been issued. Processing is complete when the order is marked as issued and an e-ticket number is provided for each passenger. Keep the receipt and check the name, route, and dates.

Check your spam folder, email address, and booking status in your account. If you don't have a ticket number, don't place a new order until the first one is verified. Contact support and provide the order number and payment date.

Do not correct the information yourself or purchase a second ticket. Contact customer support as soon as possible. The availability and cost of correction depend on the airline, the fare, and whether the ticket has been issued.

Contact customer support before departure and provide your booking number, passenger name, and the segment you need refunded. A specialist will check the fare rules, calculate the refund amount, and request confirmation. Do not cancel your reservation yourself if you are unsure of the consequences.

The refund amount depends on the fare rules, segments used, fees, and the reason for the refund. Once confirmed, the funds are sent using the same payment method used to pay for the order, unless otherwise agreed upon. The crediting time depends on the airline, payment system, and bank.

Change eligibility is subject to fare rules and seat availability. Additional fees may include a change fee and the difference between the old and new fares. Request a quote before your original flight departs; after a no-show, the terms are usually more stringent.

Voluntary refunds of the entire fare may not be permitted for this fare, but some unused fees are sometimes refunded. In the event of illness, cancellation, or significant flight changes, other rules may apply. Fare verification and supporting documents are required.

Check the airline's message and the current flight status, then contact support. Depending on the carrier's decision, they may offer an alternative flight or an involuntary refund. Do not purchase a replacement until you confirm the available options for your current ticket.

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If the airline has opened online check-in, you can do so on the airline's website or app using your last name and booking reference number. At the airport, check-in is done at the airline's counter. Opening and closing times vary depending on the flight and airport.

A good guideline is 2-3 hours before an international flight and 1.5-2 hours before a domestic flight. Add time for baggage, security, passport control, and travel to the boarding gate. The exact check-in deadline is specified by the airline.

Bring the original document you provided when booking. For international travel, check your passport expiration date, visa, and transit requirements in advance. For children, check the documents and consents required for your itinerary. Save the itinerary receipt on your phone or print it out.

Advice and restrictions for passengers →

Check the allowance on your selected fare and itinerary receipt: it may vary for each segment. Check the number of pieces, weight and dimensions, as well as restrictions on liquids, batteries, and non-standard baggage. It's usually cheaper to book extra baggage in advance.

Age categories, discounts, seats, and documents vary by airline and country. Unaccompanied minors may require a mandatory carrier service, which must be approved before purchase. Please provide your exact date of birth when searching for a ticket.

A transfer is a continuation of a route after a layover at an intermediate airport. A long layover during which a passenger can disembark into the city is usually considered a stopover. The time limit and eligibility of such a stopover are determined by the fare and route rules.

With a single ticket, the system takes into account the minimum airport connection time. With separate tickets, allow for delays, baggage claim and recheck, terminal change, and security. Passengers are generally responsible for delays between different bookings.

This depends on your baggage handling, airlines, airport, and customs regulations. When checking in, check your baggage tag for your final destination. If your segments are booked on separate tickets, you'll usually need to claim your baggage and check it in again.

Requirements vary depending on your citizenship, transfer country, airport, waiting time, and whether you need to exit the transit area. Check the rules in official sources before purchasing, especially if you're changing airports or transferring independently.